Account and Data

Exports, backups, login security and getting help from support.

• Exporting your data

  Take your records out as spreadsheets from report printouts, or build a repeatable examination data file with Data Exports.

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• Backups, deleted records and data retention

  What you can see when a record is removed, how to keep history by marking people as left, and who to ask about backups and retention.

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• Passwords and login security

  Change your own password, reset a colleague's, disable logins for people who leave, and keep accounts safe with a few simple habits.

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• Getting help from support

  Raise a support ticket from the Helpdesk, follow it through to resolution, reopen it if needed, or contact the company directly.

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