Frequently Asked Questions

Scolvia offers three monthly plans: Starter at $49/month (200 students included), Professional at $149/month (500 students included), and Enterprise at $299/month (1,000 students included). All plans share the same per-student overage rate of $0.20/student/month for any active students beyond the included limit. A one-time $49 activation fee applies to all plans.

Yes. Start by requesting a free personalized demo — our team will walk you through the platform based on your institution type. After the demo, eligible institutions can access a trial period to explore the system with real data before committing. Contact our sales team during or after the demo to arrange your trial.

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, giving you instant access to additional features. Downgrades take effect at the start of your next billing cycle. We prorate any payments when you upgrade mid-cycle.

All plans include a one-time $49 activation fee which covers account provisioning and initial configuration. Your monthly subscription then covers software access, cloud hosting, updates, and standard support. Optional premium add-ons — such as SMS credits, WhatsApp credits, AI Assistant, and advanced analytics — are available at separately quoted rates. On-site training, custom development, or complex data migration are scoped and priced transparently before any work begins.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, bank transfers, and PayPal. All transactions are processed securely through PCI-compliant payment gateways.

Annual billing options are available for institutions that prefer upfront payment. Contact our sales team during the demo to discuss annual pricing and any available commitment discounts for your institution size.

If you approach your plan's student limit, we'll notify you with upgrade recommendations. You'll have a 30-day grace period to upgrade. During this period, all existing student records remain accessible, but new admissions may be limited until the upgrade is completed.