Frequently Asked Questions

Scolvia integrates with WhatsKonnect — a WhatsApp Business API provider — to send automated notifications directly to parents' WhatsApp. This includes fee reminders, attendance alerts, exam results, emergency notifications, and general announcements. Messages are delivered instantly with high open rates (95%+ compared to 20% for emails).

Yes, you need a WhatsApp Business account connected through WhatsKonnect, our integrated WhatsApp provider. Scolvia assists with the onboarding process. Once set up, messages are sent from your institution's official number with your branding.

WhatsApp messaging costs are based on WhatsKonnect's per-conversation pricing, which varies by country. These costs are separate from your Scolvia subscription. Additional WhatsApp credits beyond your plan's bundled allowance are available as a pay-as-you-go add-on. Most institutions find the cost negligible compared to the engagement improvement.

Scolvia supports sending fee reminders, payment receipts, attendance alerts (absent/late), exam schedules, result announcements, homework notifications, event invitations, emergency alerts, and general announcements. Messages can include text, PDFs (fee receipts, report cards), and images.

Yes, parents can reply to messages and their responses are captured in Scolvia's communication log. Staff can view and respond to these messages from within the Scolvia dashboard. This creates a two-way communication channel while maintaining records for future reference.

WhatsKonnect onboarding typically takes 1-2 business days. Scolvia's team handles the full setup — including webhook configuration, message template approval, and testing. You'll be sending messages within a few days of starting the process.