Frequently Asked Questions
Find answers to common questions about Scolvia
Technical & Security
Security, hosting, and technical specs
Is my data secure with Scolvia?
Security is our top priority. Scolvia employs bank-level 256-bit SSL encryption for all data transmission, AES-256 encryption for data at rest, and secure data centers with SOC 2 compliance. We perform daily automated backups with point-in-time recovery, maintain GDPR compliance, and never share your data with third parties.
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What are the system requirements?
For web access, any modern browser (Chrome, Firefox, Safari, Edge) with internet connectivity is sufficient. The mobile apps require iOS 12+ or Android 8+. No special hardware is needed for the web version. For biometric attendance, compatible fingerprint/RFID devices are supported.
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Do you provide data backups?
Yes, we perform automated daily backups of all customer data with 30-day retention. Backups are stored in geographically distributed data centers for disaster recovery. Enterprise customers can request custom backup schedules and extended retention periods. Point-in-time recovery allows restoring data to any specific moment.
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Can Scolvia integrate with other software?
Yes, Professional and Enterprise plans include API access for integrations. Scolvia currently integrates with Stripe, PayPal, and MSG91. Additional integrations for accounting software, video conferencing, and SSO are on the roadmap. Contact us to discuss a custom integration.
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What is your uptime guarantee?
Scolvia maintains a 99.9% uptime SLA for all paid plans. Our infrastructure runs on redundant cloud servers with automatic failover. In the rare event of downtime, our status page provides real-time updates and we provide service credits as per our SLA terms.
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How often is Scolvia updated?
We release updates every 2 weeks with new features, improvements, and security patches. Major feature releases occur quarterly. All updates are deployed automatically with zero downtime. Release notes are published in advance, and we offer sandbox environments for Enterprise customers to test updates.
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Can we export our data if we decide to leave?
Yes, you own your data. We provide comprehensive data export functionality allowing you to download all student records, financial data, reports, and documents in standard formats (CSV, Excel, PDF). We also assist with data migration to your new system upon request.
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